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Shipping Policy

Free Shipping Policy

We'll ground ship all orders for free anywhere in the contiguous US.

How long will it take to get my order?

We work hard to ship your order as fast as possible. Most customers receive their orders within 1-2 days of placing them. All orders placed before 8am Monday-Friday are shipped that day.

Do I need to be there to sign for it?

Nope! If you're not home, the driver will leave it at your door or with your door man.

What if...

I live in Alaska, Hawaii, Puerto Rico?
Sorry, we only ship within the contiguous US at this time.

I have a P.O. box or APO/FPO address?
Sorry, we are unable to ship to P.O. boxes or military addresses.

I'm not home?
No problem. We usually leave it up to the drivers unless you have specific instructions. They first try to get you at home and if after a couple times they can't get you, they'll drop the package off at your doorstep or leave it with a building manager.

Tracking Your Order

No problem! You can track your package 24/7 in your account. Just click here to check it out!

Do you ship outside the US?

At this time, we only ship within the contiguous US.

Risk of Loss

All items purchased from Undertheweatherpet.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.